Payment Terms

  • A supplement fee of 50% is charged on top of the published rates for single room occupancy.
  • Children below the age of 12 years old will pay 50% from the non diver rate provided they share the same room with the parents.
  • Any children who are certified diver will have to pay FULL divers rates regardless of their age and parents are to be held responsible for their children at all times.
  • Equipment rental is NOT included in any of our Resorter / Diver Packages.

Please note: Rental of One Full set of Dive Equipment is RM 85 per day and one set Snorkeling Equipment is RM 30 per day. Limited sets and subject to availability.  It is advisable to reserve in advance.

  • Normal Resorter packages CANNOT be converted to Dive package once the guest has arrived at our resort.  Resorter with certified dive license who wish to go diving at Mataking Island will be charged at RM 100 per dive per diver regardless of boat or beach dives – NOT including dive equipment rental.
  • Honeymooners / Spa packages are available. Please check for our latest updates and information from our friendly Sales office’s staffs.

Reservation and Confirmation

Reservation can be made by phone or in writing either by facsimile or preferably E-mail to us at sales@mataking.com. If you do not receive our reply within 24 hours, please resend your email or call us at +6089-770022.

Once a booking for a space is made, a 30% reservation fee from the total package price must be paid within 7 days after the initial booking otherwise it will automatically be made available for resale. The fees are not refundable and full payments have to be settled 30 days before the date of arrival.

PLEASE NOTE THAT THE ACCOMMODATION MAY BE AVAILABLE AT THE TIME OF INQUIRY BUT IT IS NOT BEING HELD FOR YOU.  A REQUEST CANNOT BE CONFIRMED UNTIL WE RECEIVE PAYMENTS AND GUEST PERSONAL PARTICULARS.

Mode Of Payment

Payment can be made either by -

1) Telegraphic Transfer (TT) / Bank In

  • Please fax us the bank remittance order slip for our record with advice of the remittance date and the respective corresponding bank.
  • Our bank information as below:

Company Name: GTS Travel Service Sdn Bhd (Co. No. 52785U)
Bank Details: Public Bank Berhad, TB 304 A & B, Block 34, Ground & 1st Floor, Fajar Complex, 91000, Tawau, Sabah.
Account No: 312 174 6220
Swift Code: PBBEMYKL

  • IMPORTANT NOTE – Kindly be informed that our company shall NOT absorb any International / Oversea / Outstation banker charges and agents are required to pay to us the nett amount as agreed according to the rates above.

2) Credit Card with an authorized letter (Visa and Master cards ONLY)

  • A 2% surcharge on top of the total package rates will be charged for credit card payment.
  • Please fill up and fax us the authorized letter with full credit card details and signature of approval of the total amount to be charged.

Booking Cancellation

In the event of cancellation, the following cancellation charges shall apply:

  • Confirmation date to 30 days before arrival – 30% of the trip’s full price forfeited
  • 29 days to 15 days before arrival – 50% of the trip’s full price forfeited
  • 14 days to 01 day before arrival – 75% of the trip’s full price forfeited
  • NO SHOW of customer – 100% of the trip’s full price forfeited

Cancellation / Changes Of Boat Schedule

In the event if we encounter a bad weather condition or unforeseen circumstances which render a cancellation of last boat transfer into the island for reasons of safety or commercial reasons.  All relevant food and lodging costs for the overnight stay will be arranged and absorbed by the company in lieu of the cost staying in Mataking. There will be NO further claims or refunds for such incidental circumstances.

Early Check Out

Unused portion of the trip is non-refundable and non-transferable.

Emergency Contacts

In case of any last minute changes / cancellation / delays of flights, please contact:

1) During Office Hours: -
Sales Office @ +6089 770022 / +6089 770025
Island @ +6089 786045 /
Semporna Office @ +6089 782080.

2) After Office Hours: -
+6089 786045 (Island @ Reception)

Affirmation & Liability Release Leffet

Upon arrival, guests are required to sign an affirmation and liability release letter for the benefits of all parties.

Others

ABOVE PRICES AND CONDITIONS ARE SUBJECT TO CHANGE FROM TIME TO TIME AS REQUIRED DUE TO UNFORSEEN CIRCUMSTANCES.

The company shall NOT be held responsible and reserve the rights to charge the customer for any additional costs rendered by any last minute cancellations, delays and changes of any arrangement made by the customer (Less than 48 hours Before Arrival Time as per schedule). Guests are also recommended to follow our recommended flights in order to connect to our daily normal boat transfer in and out from the island to minimize the waiting time.

All types of activities being offered by the company on the island especially dive activities are subjects to bad sea, weather conditions / poor visibility and also divers’ own physical abilities (eg. Injuries, intoxification, hangovers……etc). Therefore, we reserve the final decision and rights to either proceed or abort any activities / dives for any safety reasons. No Diving 24 hours prior to flight.

~ Please note that our resort normal Check In time is 1400 and Check Out time is 1100. Any early check in or late check out will be subjected to room availability especially during peak season. ~