Mandatory by law of Malaysia Tourism Tax (MyTTx) - only applies to Non-Malaysian / International (with Foreign Passports)
Please note that the accommodation may be available at the time of inquiry but it is not being held for you. A request cannot be confirmed until we receive guests’ personal particulars and deposit payment.
Payment can be made either by
Our bank information as below:
Company Name: GTS Travel Service Sdn Bhd
Bank Address: Public Bank Berhad, TB 304 A & B, Block-34, Ground & 1st Floor, Fajar Complex, 91000 Tawau, Sabah, Malaysia.
Account Number: 3121746220
Swift Code: PBBEMYKL
In the event of cancellation, the following cancellation charges shall apply:
In the event if we encounter a bad weather condition or unforeseen circumstances which render a cancellation of last boat transfer into the island, all relevant food and lodging costs for the overnight stay will be arranged and absorbed by the company in lieu of the cost staying at Mataking Island. There will be NO further claims or refunds for such incidental circumstances.
In case of any last-minute changes/cancellation / delays of flights, please contact:
Upon arrival, guests are required to sign an affirmation and liability release letter for the benefits of all parties.
(i) All Information is correct at the time of printing and subject to change without prior notice.
(ii) Guests are therefore advised to check with our island staffs on the latest updated information and arrangement.
(iii) All island expenses will be subjected to 6% Sales and Services Tax (SST).
ALL PRICES ON THE WEBSITE ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE. While we make every effort to provide the most accurate, up to date information and the prices quoted do not include any applicable taxes/duties imposed by the Malaysian Government.
The company shall NOT be held responsible and reserve the rights to charge the customer for any additional costs rendered by any last-minute cancellations, delays, and changes of any arrangement made by the customer (less than 48 hours before arrival time as per schedule). Guests are also recommended to follow our recommended flights in order to connect to our daily normal boat transfer in and out from the island to minimize the waiting time.
All types of activities being offered by the resort at the island especially dive activities are subjected to bad sea, weather conditions / poor visibility, and also divers’ own physical abilities (e.g.: injuries, intoxication, hangovers, etc.). Therefore, we reserve the final decision and rights to either proceed or abort any activities/dives for any safety reasons.
Flying After Diving (last day at resort) – Divers are required to have 24 hours of surface interval before they fly. However, we, at The Reef believes that this differ from different individuals, agencies and even dive computer/dive tables. If divers choose to dive less than 24 hours (recommended hours) before they fly, they will be required to sign a separate Liability/Release Form for this matter. However, this is still subjected to the approval from the Dive Center management.
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